Customer care is at the heart of everything that we do at Stothers and this is why we have been in business for over 50 years. We listen to our customers’ needs and deliver excellence through experience. As part of our vision and strategy we want to exceed above our customers’ expectations through collaboration, value, engineering and our service.
Stothers (M&E) Ltd has long held the belief that competitive advantage and maintenance of market position can only be achieved through consistently exceeding customer expectations and we have firmly treasured this ethos as a cornerstone of the Company. It is imperative to us that our customers feel that we deliver value for money for our mechanical and engineering services. Our partnering approach on all projects has ensured that retention of existing business has been a key facet in the success of our Company and it is with this philosophy in mind that we seek to further strengthen our relationship with customers.
Having held an ISO:9001:2008 accreditation since 2001, we are focussed on customer satisfaction and continual improvement. As part of this accreditation, we are internally and externally audited on these requirements and our continual improvements in each regard have been highly commended.
We aim to meet our customer’s expectations by delivering projects in time and within budget and with zero defects on all jobs.
Staff at Stothers (M&E) are our most valuable asset and the performance of our employees is key to our company’s vision and strategy, so that we provide the best service possible to our customers. In order to deliver the best service possible we focus on development and training of a high standard for all our employees. It is our aim that Stothers employees work as a united team utilising their skills and expertise to deliver a service experience to our customers that stands out from our competition.
Stothers M&E Ltd remains an independent limited company with an enviable reputation for providing a professional well-managed service and the proven experience and expertise to undertake projects in virtually all market sectors, from healthcare, education, defence and custodial, heritage, hospitality and leisure, residential, industrial and transport, retail and commercial.